Frequently Asked Questions

 

The GILI’S brand takes us to distant islands off the coast of the Indonesian from where its name originates. It was there that Clarisse and Aymeric dreamt up their swimwear line for men whilst on their honeymoon.

GILI’S has its own unique style. Teamed with French expertise it offers a range of elegant designs with dynamic and bright prints. The brand has a distinctive blend of motifs & colours.

 

 

Orders placed before 12 pm from Monday to Friday are sent the same day (except public holidays).

From the 10th to the 18th of August, TNT Express delivery if free for any order of at least 90€ in Metropolitan France only.

The timeframes in the table below adhere to this rule.

 

Note: these timeframes may be extended, particularly during the end of year festive period.
Gili’s is not liable for additional taxes and service fees set by some countries. Customers are held accountable for any possible restrictions, customs, taxes and other fees charged by the country of destination, before ordering.

* Average delay time. The delay can vary according to the period and the shipment country. 

We will send you an email as soon as your package has been sent with a link to follow the delivery of your package. You can also find your tracking number directly in your personal space ‘My Account’, under ‘My Orders’.

You have 14 days after receiving your order to return your purchases if they are not suitable.
Note: for orders placed during December, the returns policy is extended until 15th January the following year. To return an item, sign into your account, click on ‘My Orders’, select the order to be returned and follow the instructions.

Returns address:
GILI’S
103 RUE VIEILLE DU TEMPLE
75003 Paris
France

Any returned items that are incomplete, damaged, spoiled or soiled by the customer will not be refunded.

The risks and costs of the 1st return are the responsibility of GILI’S in Metropolitan France and via Colissimo only.

We invite the customer to contact our service at order@gilis.com, in order to request his Colissimo return form.

Once the goods have been received, checked and accepted, the price paid for the returned items will be refunded to the customer’s bank account corresponding to the bankcard used for payment, within 14 days following receipt of the returned items.

You have 14 days from delivery to change the size or style.
You need to send back the receipt, and/or original delivery note with the refund/exchange form in the parcel upon delivery. Subject to stock availability, we will send you the new style required, once the item you have returned has been received and checked by our teams.
Sign into your account, click on ‘My Orders’, select the order to be returned and follow the instructions.

Returns address:
GILI’S
103 RUE VIEILLE DU TEMPLE
75003 Paris, France

Any return items that are incomplete, damaged, spoiled or soiled by the customer will not be refunded.

The risks and costs of the 1st return are the responsibility of GILI’S in Metropolitan France and via Colissimo only.

We invite the customer to contact our service at order@gilis.com, in order to request his Colissimo return form.The second shipment remains the responsibility of the client.